How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Nothing - I can't seem to sign on to it. I believe I set up

Customer Question

nothing - I can't seem to sign on to it. I believe I set up a username and password ***** can't find them. HELP!
JA: When did you last reset your username and password?
Customer: 2-3 WEEKS AGO. I HAD JUST RECEIVED IT FROM HOME DEPOT AT THAT TIME.
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: NOT RIGHT NOW BUT I'M SURE I'LL HAVE PLENTY OF QUESTIONS LATER. I THINK THE PEOPLE AT HOME DEPOT WILL BE ABLE TO HELP ME WITH THAT.
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the exact error you get when you try to sign in please?