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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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Hiya! I've got a hitachi 1 tb eternal harddrive not working,

Customer Question

hiya! I've got a hitachi 1 tb eternal harddrive not working
JA: Can you guesstimate how old your Hitachi is? And just to clarify, what's the exact model?
Customer: about five years old S/N 7KGRRZ5C
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It hasn't been connecting to my machine for a month. the usb connecter was sort of loose, so i jiggled and the worked a little
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: what kind of usb should I look to replace it with?
Submitted: 1 month ago.
Category: Computer Hardware
Customer: replied 1 month ago.
my hitachi 1tb external hd won't show up on mac osx finder
Expert:  Richard Freese replied 1 month ago.

Hello. My name is***** will try an assist you in getting this drive operational. I\The drive is five years old but that doesn't mean it's bad. Does the drive have a special cable that needs to be used? It might be advisable to replace it since it was loose. What are your thoughts? Can you go to a local Fry's Electronics or Best Buys and get a new cable? This would be the first step in trying to resolve this.