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I just purchased the MK345 keyboard mouse combo but it isn't…

Customer Question
I just purchased the...

I just purchased the MK345 keyboard mouse combo but it isn't connecting to my laptop... I have rebooted laptop etc and still nothing

Technician's Assistant: What's the make and model of your computer? And have you had problems with this keyboard in the past?

Toshiba Satllite P855

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No ok

Submitted: 9 months ago.Category: Computer Hardware
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Answered in 3 minutes by:
9/6/2017
Computer technician: Bryan, Computer Support Specialist replied 9 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Are you running Windows XP, Vista, 7, 8 or 10? Did you plug in the USB receiver that came with the combo, to one of your USB ports on the computer?

Please reply at the box below. Thank you,

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Customer reply replied 9 months ago
10...yes I plugged in receiver....I have been using a microsoft keyboard and mouse for years but I replaced it when in broke
it worked for a half a day when I set it up but then it quit working
just purchased today
Hello
Customer reply replied 9 months ago
lets try to troubleshoot first
Customer reply replied 9 months ago
if that doesn't work you can connect
Computer technician: Bryan, Computer Support Specialist replied 9 months ago

PS: Please ignore the automated remote assistance offer shown on this page; it's sent by our site and not by me.

I see; could you do these two things first:

1. Plug in the USB receiver to a different USB port,

2. Insert replacement batteries into either the keyboard or the mouse.

Does this make any difference?

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Customer reply replied 9 months ago
did not make a difference
Customer reply replied 9 months ago
no difference
Computer technician: Bryan, Computer Support Specialist replied 9 months ago

I see, we might need to uninstall and reinstall your USB ports next. Can we go ahead with a FREE remote session (ignore the paid offer shown by the site) so that I can check this myself?

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Computer technician: Bryan, Computer Support Specialist replied 9 months ago

OK, let's get started with the remote session now. Please open up the following link on your computer:

https://www.fastsupport.com/276675833
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Computer technician: Bryan, Computer Support Specialist replied 9 months ago

Connected now; thank you.

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Computer technician: Bryan, Computer Support Specialist replied 9 months ago

Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up. Thank you,

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Computer technician: Jess M., Computer Support Specialist replied 9 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,846
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Do you still need help with this problem?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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