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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 2567
Experience:  12+ years experience. Expert in various softwares and hardware devices.
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I keep getting the unable to save display settings when

Customer Question

i keep getting the unable to save display settings when trying to connect to a 3rd monitor
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: i have had it for 6 years. i has a sapphire 7970 6gb graphics card, an intel i7 6 core processor and all the drivers are up to date
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: all three monitors are pixio PX245c's
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Kris Rodgers replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Customer: replied 1 month ago.
sounds good
Expert:  Kris Rodgers replied 1 month ago.

Can you tell me the drive you have here please?



Customer: replied 1 month ago.
AMD graphics software version 17.7.2
Customer: replied 1 month ago.
windows 7 op sys
Expert:  Kris Rodgers replied 1 month ago.

Ok I'm not 100% sure here, let me opt out of this one for another expert to assist you..

You will be emailed when they pick this up :)

Expert:  Jins M. N. replied 1 month ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Please try the following steps:

Step 1. Delete registry key.

1)Press Win + R to open a run box.
2)In the Run box, type regedit, and then click OK.
3)Locate the following registry subkey:


4)Right-click the subkey that you located in step 2. Then, click Delete.
5)When you are prompted to confirm the delete operation, click Yes.
6)On the File menu, click Exit to exit Registry Editor.
7)Log off the computer. Then, log on to the computer.

Step 2. Extend your display by changing display settings.

1)Open Screen Resolution by clicking the Start button , clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.
2)Click the drop-down list next to Multiple displays, click Extend these displays, and then click OK.



Customer: replied 1 month ago.
Im using a desktop not a laptop so that will not work. I have tried all the resolutions to get it to work also
Expert:  Jins M. N. replied 1 month ago.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.


Customer: replied 1 month ago.
The thing is i dont fully trust this site yet. It said 5 to start but then took another 33 instantly and now yall ask for 39 more every time yall say something. All the answers ive been given so far i found looking through google before i came to this site. It dosent seem like yall know more than google and am already thunking of getting my redund.
Expert:  Jins M. N. replied 1 month ago.

Sir, Remote support is an additional service and so there is additional charge for it. If I can't fix the problem, you will get refund. To fix some complicated problems Remote support needed.