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Monitor screen only shows the top half of the desktop icons

Customer Question
as well as all other...
Monitor screen only shows the top half of the desktop icons as well as all other documents, etc. what is wrong? How do I correct the problem?
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Dell Inspiron. screen issue began last evening..
JA: What Operating System (OS) are you running on your Inspiron?
Customer: I am not too familiar with a lot of computer terminology so is the OS like windows 8?
JA: When did you purchase your Dell? What troubleshooting have you tried?
Customer: Had computer 6 or 7 years. have tried several different troubleshooting areas.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can't think of anything right now but there should be troubleshooting help written in such a way that those of us who are not familiar with computers can understand..
Submitted: 3 months ago.Category: Computer Hardware
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Answered in 43 minutes by:
8/20/2017
Computer technician: Louie, Hardware technician replied 3 months ago
Louie
Louie, Hardware technician
Category: Computer Hardware
Satisfied Customers: 12,800
Experience: down to component level
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, please post back with clear pictures of the "... Monitor screen only shows the top half...". Click HERE.

These pictures would then serve as common references.

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Customer reply replied 3 months ago
Why do you need a picture?
Customer reply replied 3 months ago
Just give me instructions to correct my problem.
Computer technician: Louie, Hardware technician replied 3 months ago

Why do you need a picture?

  • ....to confirm that it is an internal hardware issue.

Just give me instructions to correct my problem.

  • ...are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter (and even perhaps a soldering iron)?
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Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
218 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

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