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Don't get any power to my backup plus external drive. Mac

Customer Question
don't get any power to...
don't get any power to my backup plus external drive
JA: What kind of computer do you have?
Customer: mac mac
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.Category: Computer Hardware
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Answered in 2 hours by:
8/19/2017
Computer technician: Christopher Bessler, Computer Engineer replied 3 months ago
Christopher Bessler
Christopher Bessler, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 1,756
Experience: 21 years troubleshooting PC/Server/Hardware/Printer and Network
Verified

What type of external drive is this? Is this a Seagate drive?

What is the model number, size, and type of connection?

Does the drive work with other computers?

Is it the type of external drive that has both a USB connection and a separate power cable? Or is it supposed to draw power through the USB connector?

Let me know, as there is a common problem that a USB 3.0 device is tyring to pull power through a non-powered USB 2.0 port on a computer, and people do not know why.

I'll be here.

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Christopher Bessler
Christopher Bessler
Christopher Bessler, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 1,756
1,756 Satisfied Customers
Experience: 21 years troubleshooting PC/Server/Hardware/Printer and Network

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