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Ask Christopher Bessler Your Own Question
Christopher Bessler
Christopher Bessler, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 1756
Experience:  21 years troubleshooting PC/Server/Hardware/Printer and Network
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Don't get any power to my backup plus external drive. Mac

Customer Question

don't get any power to my backup plus external drive
JA: What kind of computer do you have?
Customer: mac mac
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Christopher Bessler replied 2 months ago.

What type of external drive is this? Is this a Seagate drive?

What is the model number, size, and type of connection?

Does the drive work with other computers?

Is it the type of external drive that has both a USB connection and a separate power cable? Or is it supposed to draw power through the USB connector?

Let me know, as there is a common problem that a USB 3.0 device is tyring to pull power through a non-powered USB 2.0 port on a computer, and people do not know why.

I'll be here.