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I just purchased an external drive. How do I install it?

JA: How much experience do...
I just purchased an external drive. How do I install it?
JA: How much experience do you have with this particular machine?
Customer: Just purchased it, none.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am new to this.
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Answered in 13 minutes by:
8/17/2017
david
david, Hardware Guru
Category: Computer Hardware
Satisfied Customers: 306
Experience: 6+ years of hardware expertise
Verified

I would be glad to help. To begin, can you tell me the Make and Model of the external drive?

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Customer reply replied 4 months ago
Expansion portable by SEAGATE

Unfortunately remote assistance can't be used for this question since it requires the interaction of external hardware.

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Customer reply replied 4 months ago
OK, what shall I do?

When you connect the drive do you see it being recognized on your computer?

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Also, what operating system is on your computer?

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Customer reply replied 4 months ago
No

Is this connected to a Windows or Macintosh computer?

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Customer reply replied 4 months ago
Windows

OK, and what version of Windows do you have (XP, 7, 8, 10)?

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Customer reply replied 4 months ago
windows 7

OK, and when the drive is connected do you see any lights activate on the drive itself?

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Customer reply replied 4 months ago
I see a light. David, I have a meeting to attend. I will try and figure it out. Thanks

That's great to hear. The next step would be to use Windows Disk Management tool to format and make the drive recognized as a storage device on Windows.

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With the drive connected, press Windows+R to bring up run prompt, and type diskmgmt.msc and hit enter. you should be able to recognize your external drive in the drive list by looking at the capacity column on the right

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Once you are 100% certain which drive is your external drive you can right-click on it, and choose format. Then choose NTFS for the file system if you only plan to use the drive with this computer, or choose exFAT if is going to be used with other non-Windows computers or devices. Then hit OK.

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If the drive has a drive letter assigned to it, you should be able to access it once the format completes. Just open up a file explorer window (where browse files) and go to "This PC" and you should see the external drive available along with your internal drives.

david
david, Hardware Guru
Category: Computer Hardware
Satisfied Customers: 306
Experience: 6+ years of hardware expertise
Verified
david and 87 other Computer Hardware Specialists are ready to help you
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Kamil Anwar
Kamil Anwar, Hardware Specialist
Category: Computer Hardware
Satisfied Customers: 5,666
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Please click the link below and run/open the downloaded program

https://www.fastsupport.com/878187338

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Customer reply replied 4 months ago
Had to attend a meeting. I will get back to you.

Okay

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david
david
david, Hardware Guru
Category: Computer Hardware
Satisfied Customers: 306
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Experience: 6+ years of hardware expertise

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