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I would be glad to help. To begin, can you tell me the Make and Model of the external drive?
Unfortunately remote assistance can't be used for this question since it requires the interaction of external hardware.
When you connect the drive do you see it being recognized on your computer?
Also, what operating system is on your computer?
Is this connected to a Windows or Macintosh computer?
OK, and what version of Windows do you have (XP, 7, 8, 10)?
OK, and when the drive is connected do you see any lights activate on the drive itself?
That's great to hear. The next step would be to use Windows Disk Management tool to format and make the drive recognized as a storage device on Windows.
With the drive connected, press Windows+R to bring up run prompt, and type diskmgmt.msc and hit enter. you should be able to recognize your external drive in the drive list by looking at the capacity column on the right
Once you are 100% certain which drive is your external drive you can right-click on it, and choose format. Then choose NTFS for the file system if you only plan to use the drive with this computer, or choose exFAT if is going to be used with other non-Windows computers or devices. Then hit OK.
If the drive has a drive letter assigned to it, you should be able to access it once the format completes. Just open up a file explorer window (where browse files) and go to "This PC" and you should see the external drive available along with your internal drives.
Please click the link below and run/open the downloaded program