Allright, and do you still have access to the email address you used when you set up the laptop?
If so, from another machine go to this link,
Once there , use the email address you used when you setup the computer, and reset the microsoft account password ***** that email address.
Then, use the new password ***** try and login to your computer. If that doesnt work, we will have to do a full reset on the computer, reinstalling windows.
If you get stuck or run into any issues, let me know.
Please rate this solution with the 5 star rating to close out as it is the only way i am credited for assisting you.
If you need further assistance, just leave a reply and we will continue.
Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)