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Dustin
Dustin, Senior Technician
Category: Computer Hardware
Satisfied Customers: 13529
Experience:  Since the Tandy II Ive been utilizing and repairing hardware components. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Zwzz1-+, Lost power on password, No, Forgot power on

Customer Question

Zwzz1-+
JA: What kind of computer do you have?
Customer: Lost power on password
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Forgot power on password
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

Whats the full name brand and model of your computer?

Thank you for your reply.

Dustin S.

Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)

Customer: replied 2 months ago.
hp stream 14 laptop pc
Expert:  Dustin replied 2 months ago.

Allright, and do you still have access to the email address you used when you set up the laptop?

If so, from another machine go to this link,

https://account.live.com/resetpassword.aspx

Once there , use the email address you used when you setup the computer, and reset the microsoft account password ***** that email address.

Then, use the new password ***** try and login to your computer. If that doesnt work, we will have to do a full reset on the computer, reinstalling windows.

If you get stuck or run into any issues, let me know.

Please rate this solution with the 5 star rating to close out as it is the only way i am credited for assisting you.

If you need further assistance, just leave a reply and we will continue.

Thank you,

Dustin S.

Sr. Technician and former Network Switching System operator & maintainer with the US Signal Corp, (abn)