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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 213
Experience:  Working to keep PC-type computers working since 1988.
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I have a contract wiith Geek Squad. I live near Galveson TX

Customer Question

My name is Ron. I have a contract wiith Geek Squad. I live near Galveson TX but now am in a remotre mountain town in Colorado. My computer screen just darkened very much. The computer is still working but it is like I am looking at it through very strong sunglasses. What do you suppose is going on. Do you think you can remotely correct it?
JA: What's the make/model of your device? How old is it?
Customer: Lenovo, not sure what model, Less than a year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just began less that half an hour ago. I have turned it off and rebooted three times. It comes right back up, darkened screen. Other functions seem to be intact. I have limited wifi service here.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Is your computer a laptop or a desktop?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess