Ask Computer Hardware Questions and Get Answers ASAP
Hi there :) Sorry to hear your Backup Drive is not working properly. In order to better serve you and give you a great answer I have a few questions.
1. is it a powered 8tb unit?
2. When you say it powers down..do the lights go off?
I await your reply :)
No worries :)
If the lights go out and come back on it could be a couple of things. A bad power supply or USB cable. It could also be thermo-loading. That is where it gets hot and performs poorly or shuts down. My recommendation is to change the USB cable. If that does not work return the unit to where you got it and request a new one. We can rule out your PC and the USB port due to the facts you provided. And the fact that it connects to other PCs.
I hope this has helped answer your question. Please feel free to ask any follow up questions regarding this as you need until you are satisfied :)
I am always here to help. With that being said, A positive rating helps me as an expert. Only Rate when you are ready :)
You are very welcome!
Yes sir, I would send it back if the new cable doesn't help :) See ya!