How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ryan-CTech Your Own Question
Ryan-CTech, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 541
Experience:  15 years experience, rebuilding and repairing pc's.
Type Your Computer Hardware Question Here...
Ryan-CTech is online now
A new question is answered every 9 seconds

Bought a new seagate 8tb external drive to back up my three

This answer was rated:

Bought a new seagate 8tb external drive to back up my three computers but it won't maintain connection with the pc during backup. It drops off around 10 to 12 minutes and then reconnects but by then the backup has failed or shows completed with errors. I've tried different backup programs, turning off all power saving settings in my Windows 10 and Windows 7 pc. I even tried to use a different USB 3.0 controller but with no effect. Please advise.
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: No problems with USB 3.0 connection to lesser sized external drives in the past. Computers are two ASUS laptops and my homebuilt PC with an MSI motherboard.
JA: Have you installed any updates recently?
Customer: Always install the Microsoft updates. Otherwise, no new software.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Don't know what I don't know.:-)

Hi there :) Sorry to hear your Backup Drive is not working properly. In order to better serve you and give you a great answer I have a few questions.

1. is it a powered 8tb unit?

2. When you say it powers the lights go off?

I await your reply :)

Customer: replied 1 month ago.
Sorry I wasn't watching my email, I was watching the chat page. Yes, it is a powered drive. I can't remember if the light goes out at the moment of failure because its flashing indicating data movement and is apparently disconnected for just a second or two.
Customer: replied 1 month ago.
Hi Ryan,
Did you get my response? Sorry I didn't respond sooner.

No worries :)

If the lights go out and come back on it could be a couple of things. A bad power supply or USB cable. It could also be thermo-loading. That is where it gets hot and performs poorly or shuts down. My recommendation is to change the USB cable. If that does not work return the unit to where you got it and request a new one. We can rule out your PC and the USB port due to the facts you provided. And the fact that it connects to other PCs.

Customer: replied 1 month ago.
Thanks Ryan. I didn't think about the cable. I used the new one sent with the drive but long ago I learned that new cables aren't necessarily good cables. Don't know why I didn't think of that this time. I'll get a new one right away.
I'm still within the 30 day return window for Amazon so that'll let me send it back if this doesn't work.
Thanks for your help.

I hope this has helped answer your question. Please feel free to ask any follow up questions regarding this as you need until you are satisfied :)

I am always here to help. With that being said, A positive rating helps me as an expert. Only Rate when you are ready :)

You are very welcome!

Ryan-CTech and 5 other Computer Hardware Specialists are ready to help you
Customer: replied 1 month ago.
I will do that. Bye for now.

Yes sir, I would send it back if the new cable doesn't help :) See ya!