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Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 19976
Experience:  Hardware Expert
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My Officejet Pro printer is in error mode. I have no idea

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My Officejet Pro printer is in error mode. I have no idea why nor do I have a clue what to do about it. Can you help with this?
JA: What kind of computer do you have?
Customer: A Toshiba Satellite P775
JA: Have you installed any updates recently?
Customer: I don't think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 1 month ago.
It looks ok but I would have to go to my email and leave this window. I'll end this now and might have to try again later. Thank you and good-bye.

Awesome!

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Customer: replied 1 month ago.
Thanks, ***** ***** problems today and I hope not for the near future