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My Officejet Pro printer is in error mode. I have no idea…

My Officejet Pro printer...

My Officejet Pro printer is in error mode. I have no idea why nor do I have a clue what to do about it. Can you help with this?

Technician's Assistant: What kind of computer do you have?

A Toshiba Satellite P775

Technician's Assistant: Have you installed any updates recently?

I don't think so.

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Answered in 44 minutes by:
8/9/2017
Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 21,964
Experience: Hardware Expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 11 months ago
It looks ok but I would have to go to my email and leave this window. I'll end this now and might have to try again later. Thank you and good-bye.

Awesome!

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I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 21,964
Experience: Hardware Expert
Verified
Josh and 87 other Computer Hardware Specialists are ready to help you
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Customer reply replied 11 months ago
Thanks, ***** ***** problems today and I hope not for the near future
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