How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 19976
Experience:  Hardware Expert
Type Your Computer Hardware Question Here...
Josh is online now
A new question is answered every 9 seconds

My Officejet Pro printer is in error mode. I have no idea

This answer was rated:

My Officejet Pro printer is in error mode. I have no idea why nor do I have a clue what to do about it. Can you help with this?
JA: What kind of computer do you have?
Customer: A Toshiba Satellite P775
JA: Have you installed any updates recently?
Customer: I don't think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 1 month ago.
It looks ok but I would have to go to my email and leave this window. I'll end this now and might have to try again later. Thank you and good-bye.


Please use the star rating at the top to rate our session as 5 stars and press Submit

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Josh and 4 other Computer Hardware Specialists are ready to help you
Customer: replied 1 month ago.
Thanks, ***** ***** problems today and I hope not for the near future