How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ricky Kresslein Your Own Question
Ricky Kresslein
Ricky Kresslein, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 390
Experience:  3+ Years in Tech Support
98270431
Type Your Computer Hardware Question Here...
Ricky Kresslein is online now
A new question is answered every 9 seconds

I have a WD "My Cloud" and it has been working perfectly for

Customer Question

I have a WD "My Cloud" and it has been working perfectly for several years. Today I went to delete a shortcut and it deleted the file I was referencing in the "Properties" window. I need that file. How can I recover it?
JA: What kind of computer do you have?
Customer: PC
JA: Have you installed any updates recently?
Customer: I never initiate updates. If it occurs, it is automatic. Computer is on continuously.
JA: Anything else you want the computer expert to know before I connect you?
Customer: The car is running and I am supposed to be on the road to Canada. Just wanted to check my computer before leaving and this happened.
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Ricky Kresslein replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Ricky Kresslein replied 2 months ago.

Could you please tell me if you have already emptied the recycle bin? if not, there is a chance it is still lurking in there.

Customer: replied 2 months ago.
No. I immediately looked there
Customer: replied 2 months ago.
Can't we do all this texting on the computer as opposed to the phone
Expert:  Ricky Kresslein replied 2 months ago.

Yes, we can do that. There is software that allows you to restore deleted files, however they usually don't work. They also cost $20-$50. I can recommend this software, but unfortunately it is unlikely you will recover the file.

Customer: replied 2 months ago.
That is not acceptable cancel my order I thought I was talking to western digital but apparently not
Expert:  Ricky Kresslein replied 2 months ago.

There is a free software called Recuva that you can download here: https://www.piriform.com/recuva

That will be your best shot at recovering the file.

Expert:  Ricky Kresslein replied 2 months ago.

No, this is not Western Digital, this is Just Answer, a tech support helpline.

Expert:  Ricky Kresslein replied 2 months ago.

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!