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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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I have a Free Agent Desk External Drive 2TB and my computer

Customer Question

I have a Free Agent Desk External Drive 2TB and my computer does not recognize it.
JA: Does the hard drive icon appear on your desktop?
Customer: no
JA: Have you tried accessing the drive on a different computer?
Customer: No. Do not have one at home.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  UranIT replied 2 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.