Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

All of a sudden I can't access my external hard drive. The…

Customer Question
All of a sudden...

All of a sudden I can't access my external hard drive. The computer says it's working okay but I can't open it. At one point it said that a 2.0 won't work on a 3.0 port, but it's the same port I've been using since I got this computer. I've tried disconnecting and reconnecting it to the computer but I still can't open it to access my files.

Technician's Assistant: Does the hard drive icon appear on your desktop?

I have a shortcut on the desktop

Technician's Assistant: Have you tried accessing the drive on a different computer?

Yes, on two other computers as well, I connected it to my tablet and it said it was corrupted.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I can't think of anything at the moment.

Submitted: 11 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 9 minutes by:
8/4/2017
Computer technician: Dan, Computer Support Specialist replied 11 months ago
Dan
Dan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 2,521
Experience: 25 Years repairing and installing computers. Comp TIA+ Certified
Verified

Hello and thank you for your question. I look forward to assisting you today. Can you tell me what type of drive it is please?

Ask Your Own Computer Hardware Question
Computer technician: Dan, Computer Support Specialist replied 11 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

Ask Your Own Computer Hardware Question
Computer technician: QCIHDTM, Computer Software Engineer replied 11 months ago
QCIHDTM
QCIHDTM, Computer Software Engineer
Category: Computer Hardware
Satisfied Customers: 576
Experience: Escalation Engineer
Verified

Hi,

I may be able to help you with this...please let me know when you are back online

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 265
265 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

265 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
I have a Maxtor external hard drive connected to my
I have a Maxtor external hard drive connected to my computer, but cannot see that it is working. The light flashes but the drive does not show on my PC. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My external Iomega hard drive stopped working. I tired using
My external Iomega hard drive stopped working. I tired using different computers all iMacs and the icon does not appear on any desk top. I switched cables and nothing works. The only thing that is con… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Bought a new seagate 8tb external drive to back up my three
Bought a new seagate 8tb external drive to back up my three computers but it won't maintain connection with the pc during backup. It drops off around 10 to 12 minutes and then reconnects but by then t… read more
Ryan-CTech
Ryan-CTech
Manager
279 satisfied customers
Up to now I have had no problems with my Iomega Prestige 1
Up to now I have had no problems with my Iomega Prestige 1 TB USB 2.0 Desktop External Hard Drive 34919. Last night, I installed the latest upgrade from Microsoft for my os and nothing works right tod… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a one taribite eGo external hard drive and the cable
I have a one taribite eGo external hard drive and the cable that plugs into the unit is not making a good connection and I cannot gain access to the external hard drive. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
My Maxtor one touch plus 4 500gb ran on my old Mac Pro with
My Maxtor one touch plus 4 500gb ran on my old Mac Pro with FireWire but it is not recognized on my new iMac using USB (no FireWire ports). What can I do?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
189 satisfied customers
I have an Iomega/LenovoEZ external network backup HD. I
I have an Iomega/LenovoEZ external network backup HD. I recently setup the drive as an externally accessed cloud drive. When I try logging in, Firefox will not allow a SSL connection giving the error … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Please explain what are the differences: 3.0 and 2.0 flash
Please explain what are the differences: 3.0 and 2.0 flash driver; USB Type A, Ultra USB, Cruzer Glide USB, Turbo Plus, Compact Attaché , Micro Sleek, Ultra USB/USB, iXpand Lightning, Compact Attaché,… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Just purchased a Toshiba satellite s55-B5157 laptop and it
Just purchased a Toshiba satellite s55-B5157 laptop and it didn't come with a dvd drive. So I got a toshiba model# ***** PA3761E-1DV2 external super multi drive.It came with software which I did load,… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I own a Gateway DX4870-UB2B which is supposed to have 3 USB
I own a Gateway DX4870-UB2B which is supposed to have 3 USB 2.0 ports and 2 USB 3.0 ports on rear of tower. I would liketo know which of the 5 USB ports on back are 3.0 ports as I want to hook up an e… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an AUSUS laptop and trying to connect a USB 3.0 Canon
I have an AUSUS laptop and trying to connect a USB 3.0 Canon printer. MF8580C dw printer. I keep getting an error message that this USB 3.0 device can not work due to AUSUS USB 2.0 port. Is this corre… read more
Shefin
Shefin
Computer Hardware Engineer
Engineering Diploma
155 satisfied customers
HI,I HAVE AN IOMEGA PORTABLE HARD DRIVE. 500G. the model
HI, I HAVE AN IOMEGA PORTABLE HARD DRIVE. 500G. the model number I see on the device is lphd-up3. I HAVE FORMATTED IT TO exFAT. and have only one album of music on it for now. I am trying to get my ke… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
How can I connect a USB 3.0 hub which has a USB type B female
How can I connect a USB 3.0 hub which has a USB type B female slot to a hard drive that has a USB 3.0 female slot? I can't seem to find any USB 3.0 type B male to type B male. I'll tell you what I'm t… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Directed to Chris R, I installed the following USB 3.0
Directed to Chris R, I installed the following USB 3.0 card (see below) in my Hp Pavilion Model P67101, windows 7 64 bit. I have a lot of data to transfer and I wanted the speed of USB 3.0. I left the… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I can't get my Razer Onza controller to work for my computer
I can't get my Razer Onza controller to work for my computer at all, I've downloaded and installed all the drivers necessary, the game I'm trying to play (Skyrim) even has the option in it to change c… read more
jrlamon
jrlamon
26 satisfied customers
I own a Toshiba external drive, this morning I had it open
I own a Toshiba external drive, this morning I had it open and was working on it no problems. I exited my work and disconnected the external drive, went to my office, plugged it and nothing showed up.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have just plugged in my external hard drive but I am unable
I have just plugged in my external hard drive but I am unable to play any of the movies I have on the hard drive. Whenever I select a file it just says open file failed. Help...… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have just purchased a Iomega 2TB Prestige Desktop External
I have just purchased a Iomega 2TB Prestige Desktop External Hard Drive USB 3.0, it is meant to be usb 2.0 compatible I have plugged it into my desktop with Vista 64 bit and it does not show up. How /… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x