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Can't setup my fax modem for windows 7, can't configure fax…

Customer Question
Can't setup my fax...

Can't setup my fax modem for windows 7, can't configure fax accounts. The modem works for phone dialing. what to do?

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

The device is a PCI fax modem, only dials.

Technician's Assistant: When did this fax issue begin?

I haven't used this modem for faxing.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Not that I can think of, at this point.

Submitted: 11 months ago.Category: Computer Hardware
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Answered in 1 hour by:
8/2/2017
Computer technician: syseng, Computer Hardware Engineer replied 11 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,840
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,

My name is David.

What program are you using for faxing?

Thanks.

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Customer reply replied 11 months ago
windows fax and scan
Customer reply replied 11 months ago
I am running windows 7, have a PCI fax modem plugged into my motherboard and it works fine for dialing calls. I am using Windows Fax and Scan for my faxing.
Customer reply replied 11 months ago
do you need any further information?
Computer technician: syseng, Computer Hardware Engineer replied 11 months ago

What happens when you try to fax?

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Customer reply replied 11 months ago
the windows Fax and Scan (WFS) opens, I click on send, click on Tools then select FAX Accounts , click on add and get this message:An error occurred. try again later. In message bar at bottom: Mo fax accounts are configured.
Computer technician: syseng, Computer Hardware Engineer replied 11 months ago

Click Tools then Fax Settings and check the General tab. Is your modem listed? If not click the Select Fax Device button and select your modem and then try faxing again.

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Customer reply replied 11 months ago
when I click tools and then Fax Settings, NO dialog box opens.
Computer technician: syseng, Computer Hardware Engineer replied 11 months ago

What is the make and model of the modem? Some modems do not provide fax services.

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Computer technician: syseng, Computer Hardware Engineer replied 11 months ago

I just tested Windows Fax and Scan on a computer that does not have a modem and the Fax Settings window still opens. So you may need to reload Windows Fax and Scan. To do this click Control Panel, then Programs and Features then Turn Windows Features On or Off and then click the Print and Document Services and clear the Windows Fax and Scan check box and click OK. Close Programs and Features then restart the computer then re-select/reinstall Windows Fax and Scan and it should load correctly and start working.

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Customer reply replied 11 months ago
CXT PCIe Soft Data Fax SoftRing Modem w SmartCP
Computer technician: syseng, Computer Hardware Engineer replied 11 months ago

Ok thank you. Given that it is a fax modem, please follow the procedure I just posted to reload Windows Fax and Scan and let me know if that resolves the issue.

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Customer reply replied 11 months ago
Did not work. I am quitting for now.
Computer technician: syseng, Computer Hardware Engineer replied 11 months ago

Ok, just let me know when you would like to try again as I have additional ideas on how to resolve this issue.

Thanks,

David.

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Computer technician: syseng, Computer Hardware Engineer replied 11 months ago

Hello,

Do you still need assistance?

Thanks,

David.

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