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I HAVE A WD PASSPORT EXTERNAL DRIVE. MY COMPUTER WILL NOT…

Customer Question
I HAVE A WD...

I HAVE A WD PASSPORT EXTERNAL DRIVE. MY COMPUTER WILL NOT RECOGNIZE IT. HOWEVER IF I GO TO THE DISCONNECT FEATURE IT SHOWS UP. HOW DO i FIX THIS.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

DELL 5758 WINDOWS 10 PRO

Technician's Assistant: What have you tried so far with your computer?

All I have done is try hooking it to all the usb ports.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I have another upright wd external hd and it does the same thing. I have 2 other hd's and they show up fine.

Submitted: 11 months ago.Category: Computer Hardware
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Answered in 8 minutes by:
8/1/2017
Computer technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer Hardware
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Hello,

Thank You for choosing Just Answer.

The issue that you have pointed out might be due to WD Passport Driver. Can you please uninstall the same. To Uninstall, Press Windows Button and R, type devmgmt.msc. Device Manager will appear.

From Device Manager, please right click and uninstall the WD Passport Driver. Please give a System Restart and then plugin you Hard Drive.

Please do let us know once you have done the same.

Thanks,

Kumar

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Customer reply replied 11 months ago
That did not fix the problem.....
Customer reply replied 11 months ago
I will have to wait a few days for the remote connection but I will be back to accept it this week.
Computer technician: Tech Ben, Information Systems Manager replied 11 months ago

Thank You for reverting back. Please provide a Suitable time when you would be available so that we can have a remote session.

Thanks,

Kumar

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Customer reply replied 11 months ago
my best guess would be around 6pm thursday.
Computer technician: Tech Ben, Information Systems Manager replied 11 months ago

Thank You so much. I'll have a reminder set for the same.

Thanks,

Kumar

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Customer reply replied 11 months ago
I will do that thursday at 6pm as agreed upon above.lee
Computer technician: Tech Ben, Information Systems Manager replied 11 months ago

Hello,

Yes, I have a reminder set. We'll work on it on Thursday.

Thanks,

Kumar

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Computer technician: Tech Ben, Information Systems Manager replied 11 months ago

Please click on the Initiate Remote Session from Just Answer Page and let me know so that I can assist you.

Thanks,

Kumar

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Computer technician: Tech Ben, Information Systems Manager replied 11 months ago

Hello Lee,

Please let me know once you are available. Since this is taking some time, I would like to suggest if you can share me a new time when you can be available and I would set a reminder.

Thanks,

Kumar

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Computer technician: Tech Ben, Information Systems Manager replied 11 months ago

Hello,

Please do let us know when you are ready for a remote.

Thanks,

Kumar

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