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The issue that you have pointed out might be due to WD Passport Driver. Can you please uninstall the same. To Uninstall, Press Windows Button and R, type devmgmt.msc. Device Manager will appear.
From Device Manager, please right click and uninstall the WD Passport Driver. Please give a System Restart and then plugin you Hard Drive.
Please do let us know once you have done the same.
Thank You for reverting back. Please provide a Suitable time when you would be available so that we can have a remote session.
Thank You so much. I'll have a reminder set for the same.
Yes, I have a reminder set. We'll work on it on Thursday.
Please click on the Initiate Remote Session from Just Answer Page and let me know so that I can assist you.
Please let me know once you are available. Since this is taking some time, I would like to suggest if you can share me a new time when you can be available and I would set a reminder.
Please do let us know when you are ready for a remote.