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Ask Dustin Your Own Question
Dustin, Senior Technician
Category: Computer Hardware
Satisfied Customers: 13535
Experience:  Since the Tandy II Ive been utilizing and repairing hardware components. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My iPad Pro won't charge. The same cable works fine in my

Customer Question

My iPad Pro won't charge. The same cable works fine in my iPhone and iPad
JA: What kind of computer do you have?
Customer: No computer just ipadpro
JA: Have you installed any updates recently?
Customer: not since using it fully charges
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

How many months or years have you had your ipad pro?

Also, with it plugged into the charger have you tried holding down the sleep / wake and home button for 30 seconds, and seeing if that will help it to t urn on or charge?

Customer: replied 2 months ago.
Cancel request iPad pro is charging. Also I don't want my card charged nor do I want contract
Expert:  Dustin replied 2 months ago.

What got it charging.. Was it the suggestions that I made?

And if you signed up for the subscription service, you need to let me know so I can send you the link to cancel.

Customer: replied 2 months ago.
No I just checked it and it started charging before I got your reply. I didn't knowingly sign up for subscription I don't want it
Expert:  Dustin replied 2 months ago.

understood. The link below will help you cancel the subscription if you have it. And also request a refund.

You can self process a refund on that page. Now, with that being said, theres a solid chance your battery is failing. Or the charging port needs to be replaced. Would you like me to send you the contact information of a company that can repair the charging port or replace the battery for a reasonable fee?

Customer: replied 2 months ago.
No thank you I'll take it to the Apple Store