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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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My pc with windows 10 does not "see" my Iomega ScreenPlay

Customer Question

My pc with windows 10 does not "see" my Iomega ScreenPlay Director media drive.
JA: What's the brand and model of your computer?
Customer: HPEnvy
JA: What have you tried so far with your computer?
Customer: the iomega will play movies but I need to transfer these movies to a new external hard drive. To do this, I need to move the Iomega files to my pc first. I've tried to connect the pc with the Iomega by powering down the Iomega first then connecting the USB and then powering the Iomega back up...and still the pc doesn't see the Iomega.
JA: Anything else you want the computer expert to know before I connect you?
Customer: that''s it.
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your Iomega drive.

When did the problem start?

Regards,
Martin