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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me what is this virtual CD ROM? How did you get this on the Mac?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Do you already have a lot of personal files stored on this iOmega drive? I am asking because in order to remove this file, you can format the drive. This will erase everything
Do you have another computer like a Windows computer so that you can try to do the reformat there? There could be running programs from the disk that prevents the formatting to operate.
The solution here is to stop or close those running programs - the programs on the disk, before you do the formatting. On your Mac, when you insert the drive, those programs will start to run. You need to check those running programs and then "force quit" them and after that, please try to do the formatting.
If you have a Windows computer, I can do it for you
And that virtual service should be stopped so that you can reformat the drive.
Please try to connect that drive on a Windows computer then tell me when you are done.
I have not done it on a Mac, but please give me a moment
Tell me if you are still getting the formatting error
Please tell me the exact error message
Please the exact error message and code if there is
Ok. What is the exact model of your iomega drive?
Yes, we can resume with this tomorrow when you are back and available.