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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com services.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Did you try any steps from your side to fix it.
let me know when you are ready
Follow these stepsClick here for remote assistancein the page that opens you will see just answer remote desktop..scroll down the page and click on i agreeit will download a file Elsinore screen connect exe at bottom of screenonce its downloaded, open\run the file ..you can double click on it to run itonce it starts to run it will ask do you want to allow the file to make changes...say yes to it
i am connected can i take the mouse control
michelleclive: Hi theremichelleclive: i am connectedGuest: OKmichelleclive: please dont move the mouse my connection breaksGuest: Michelle il problema sembra risoltomichelleclive: i didnt understandGuest: mic e audio are workingmichelleclive: thre is a problem with the audio driverGuest: me too , but its a matter of fact that is workingmichelleclive: i have opened device manager on the left side do you see it has a yellow exclamationmichelleclive: i will fix thisGuest: YES OK do itmichelleclive: okmichelleclive: it will restart the computer nowmichelleclive: do you have any unsavaved data file open?michelleclive: close it if you have any openGuest: I do not have itmichelleclive: should i reboot nowGuest: YES
problem fixed using remote access.