Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Computer Hardware
This answer was rated:

My microphone stop working after I put on Cortana. HP

My microphone stop working after...
My microphone stop working after I put on Cortana
JA: What kind of computer do you have?
Customer: HP Pavillon x360
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 1 minute by:
7/16/2017
michelleclive
michelleclive, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 5,753
Experience: Computer Science(Hons)
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Did you try any steps from your side to fix it.

Ask Your Own Computer Hardware Question

let me know when you are ready

michelleclive
michelleclive, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 5,753
Experience: Computer Science(Hons)
Verified
michelleclive and 87 other Computer Hardware Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
I'm ready

Follow these steps
Click here for remote assistance
in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

Ask Your Own Computer Hardware Question
Customer reply replied 6 months ago
I do not see it
Customer reply replied 6 months ago
I made it

i am connected can i take the mouse control

Ask Your Own Computer Hardware Question

ok

Ask Your Own Computer Hardware Question

michelleclive: Hi there
michelleclive: i am connected
Guest: OK
michelleclive: please dont move the mouse my connection breaks
Guest: Michelle il problema sembra risolto
michelleclive: i didnt understand
Guest: mic e audio are working
michelleclive: thre is a problem with the audio driver
Guest: me too , but its a matter of fact that is working
michelleclive: i have opened device manager on the left side do you see it has a yellow exclamation
michelleclive: i will fix this
Guest: YES OK do it
michelleclive: ok
michelleclive: it will restart the computer now
michelleclive: do you have any unsavaved data file open?
michelleclive: close it if you have any open
Guest: I do not have it
michelleclive: should i reboot now
Guest: YES

Ask Your Own Computer Hardware Question
Customer reply replied 6 months ago
HI Michelle , are you there ?

problem fixed using remote access.

Ask Your Own Computer Hardware Question
Ask michelleclive Your Own Question
michelleclive
michelleclive
michelleclive, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 5,753
5,753 Satisfied Customers
Experience: Computer Science(Hons)

michelleclive is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

227 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

185 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

174 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

129 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

123 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

115 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
I have the Logitech large keyboard case for my iPad. It was
Hi there I have the Logitech large keyboard case for my iPad. It was sitting on the counter where there was a water spill near one of the corners. I assumed because it was fabric protected it would be… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I just bought Dell All-In-One Wireless Desktop plus Logitech
I just bought Dell All-In-One Wireless Desktop plus Logitech Wireless Keyboard and Mouse. Everything worked fine for awhile, but lately, its stopped doing anything. I can't get the mouse to work at al… read more
Moses C
Moses C
Bsc
332 satisfied customers
I am looking for a magic tech or a phone number tocontact
I am looking for a magic jack tech or a phone number tocontact mj … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Iam trying to set up an apple id they send me a verification
Iam trying to set up an apple id they send me a verification code to my … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
My computer is failing on part #PG847L-7BA90F-GXPR6K609303 I
My computer is failing on part #PG847L-7BA90F-GXPR6K609303 I was wondering if you could help on it. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I cleaned my wireless keyboard and apparently hit some wrong
I cleaned my wireless keyboard and apparently hit some wrong buttons, because I cannot get the "zero" key or "control" keys to work. … read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
Working on a new computer with an ultrawide monitor (34#)
Working on a new computer with an ultrawide monitor (34#) but unable to work with 2 docs. Can';t even copy and paste. Can you assist?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
My computer crashed, I brought it in for repair, the
My computer crashed, I brought it in for repair, the reloaded the operating system. Now when I try to bourse to open an excel file a msg come up C:\windows\system32\config\systemprofile\desktop in una… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
197 satisfied customers
My MacBook has been running very slow. I loaded High Sierrra
my MacBook has been running very slow. I loaded High Sierrra ( 3 + hours) then bought and ran Cleanly Mac- maybe another 3 hours. Erased my time machine drive because 130GB was used out of 160GB- now … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I have magic plus. I receive phone messages on my computer
I have magic jack plus. I receive phone messages on my computer but I can't call out as there is no dial tone. Instead I get an error message "magic jack error 23". Some suggestions on the internet su… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I just got a micro car cam recorder and it calls for a tf
I just got a micro car cam recorder and it calls for a tf card, I ordered a 32 gb sandisk ultra micro sdhc uhs-1 card with adapter. Is that the same as a tf card. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
819 satisfied customers
I just bought a Seagate 2TB / TO disk to use as a time
I just bought a Seagate 2TB / TO disk to use as a time machine on my Mac pro. I went to the internet and followed the mac instructions. At one point, they said to erase the disc. What happened is that… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
My backspace, R, and: keys do not work. Surface. Surface
I wiped the keys with a wipe and afterward the keys did not work… read more
Mike Taylor
Mike Taylor
40 satisfied customers
I bought a Sandisk iXpand Flash Drive for an iPad. It says
I bought a Sandisk iXpand Flash Drive for an iPad. It says it "frees up space." I don't want it to erase photos from my iPad. I just want to copy the photos onto the Flash Drive as a backup but don't … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I was trying to get a dvd player to be recognized by the pc
I was trying to get a dvd player to be recognized by the pc and changed a bios setting to defaults. Now windows 10 will not load. … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
Xps 15z 8 beeps pix is on top line thru center and blue on
xps 15z 8 beeps pix is green on top white line thru center and blue on bottom … read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
I can't go any sound after updating drivers. Dell XPS
I can't go any sound after updating drivers. JA: What's the brand, model, and Operating System (OS) of your computer? Customer: Dell XPS desktop Windows 10 professional JA: Anything else you want the … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I have been having trouble with my keyboard, it's not
My name is***** I have been having trouble with my keyboard, it's not working at all. I have tried everything I could think of so I hope you can help me? … read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x