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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially and if the magicJack device is lost, have you considered a replacement?
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Would a LINK to where a new magicJack device may be inquired from serve your need?
Please see above post / reply.
Please click HERE
...or click HERE to locate a store/dealer near you: