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I spilled a glass of tea in the keyboard of my dell.My dell…

Customer Question
Hi I am Evelyn...

Hi I am Evelyn Oliveri I spilled a glass of tea in the keyboard of my dell.My dell was set up to open my yahoo acct when I went to Yahoo.Of course my dell died on the spot . Now I am using a HP3000 or2000 I really don't know. Boy am I having ahard time learning this key board& screen. Hey I am 70 years young. anyway when I tried to use the hp I forgot my password ********@******.***. All of my files, pictures .facebook, addessses, & pictures are lost to me. My daughter set me up a new yahoo acct.***@******.***. I have tried to get back on my original yahoo acct. but can not. everypass word I enter is wrong. I have tried so many times that I keep getting locked out. My cell phone is a simple phone (no texs ) come through. I have co in India that works on my computer they have tried to get me through. PLEASE can you help me change my password ***** get into that acct . I would be happy with a new password ***** I would be able to get in my original account. I have security questions set up on account would be glad to answer them.

Technician's Assistant: Just to clarify, what's the exact model of your HP? And what operating system are you running?

I am not sure of any of this where do I find info.

Technician's Assistant: Have you installed any updates recently?

Computer auto installed updates last nite & finished this morn.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Don't think so

Submitted: 11 months ago.Category: Computer Hardware
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Answered in 2 minutes by:
7/13/2017
Computer technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Computer Hardware
Satisfied Customers: 1,216
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

May I connect to your PC remotely to troubleshoot the Yahoo login issue directly?
Once connected, I can troubleshoot the problem and resolve it while you watch.

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Customer reply replied 11 months ago
Okay but please don't change anything else I am having a very hard time with this thing and please remember I can not receive tex messages on my phone and if I have lost my password ***** no I can not get emal messages also please remember it is for***@******.*** not***@******.***. thank you
Computer technician: UranIT, Network Administrator replied 11 months ago

payment failed, i will wait until you update payment and we will continue

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Computer technician: UranIT, Network Administrator replied 11 months ago

still failed. update card or contact your bank please

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Computer technician: UranIT, Network Administrator replied 11 months ago

Hello, Do you still require assistance on the issue?

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Computer technician: UranIT, Network Administrator replied 11 months ago

It has been a few days without a response, so I will go ahead and opt out of this question as other experts may be able to assist you at a different time. You can respond

to this question at any time to let us know that you are ready to continue.

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Computer technician: Josh, Computer Enthusiast replied 11 months ago
Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 21,840
Experience: Hardware Expert
Verified

I apologize that you had to wait a long time for a response.

Do you still need help with your issue?

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