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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
What is the full name brand and model of the Panasonic phone system you are using?
Also, if you make a call rather then receive one, can the caller hear you then?
Thank you for your response,Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P
Understood. If you cant afford the help, we dont have to proceed. The base fee is 24$, thats for written support.
The 39$ for remote support is not mandatory. If you do not want to continue at all and want a refund of the 24$, here is the link.
If you do want to continue, let me know.