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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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Trying to connect mouse 557 to computor,won't connect. Up

Customer Question

Trying to connect mouse 557 to computor,won't connect
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Up Pavillion windows 10
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Computer Hardware
Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 5 months ago.

what is the make of the mouse

Customer: replied 5 months ago.
Logitech 557
Expert:  michelleclive replied 5 months ago.

in the windows 10 search box type bluetooth and click on Bluetooth settings option from search results

Expert:  michelleclive replied 5 months ago.

make sure bluetooth is turned on

then turn on the mouse

Press the Bluetooth CONNECT button.

Expert:  michelleclive replied 5 months ago.

the light on mouse should flash blue

check on computer under bluetooth devices, does the mouse show up