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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 213
Experience:  Working to keep PC-type computers working since 1988.
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My Maxtor one touch hard drive is no longer showing up on my

Customer Question

My Maxtor one touch hard drive is no longer showing up on my Mac screen. I recently stored all of my pics etc. on it so that I could do a factory reset of my computer, and now I can't access any of those files. There's no icon for the hard drive, no sign of it anywhere
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: MacBook Pro Sierra oS
JA: Have you installed any updates recently?
Customer: Yes. I updated the operating system
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nope.
Submitted: 4 months ago.
Category: Computer Hardware
Expert:  Freddy replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Freddy replied 4 months ago.

Could you tell me, do you see your external drive in the disk utility window?