How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Cant install external hdd? use it alot and its brother. no

Customer Question

cant install external hdd?
JA: How much experience do you have with this particular machine?
Customer: use it alot and its brother.
JA: Have you installed any updates recently?
Customer: no update installed except ms updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: instuctions via tele phone...HELP
Submitted: 5 months ago.
Category: Computer Hardware
Expert:  PC_Wizzard replied 5 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What operating system do u use?

What happens if you plug in your drive?

Also is it a new drive?

Customer: replied 5 months ago.
PLEASE ASSIST!!!!
Customer: replied 5 months ago.
PLEASE RESPOND!!!
Expert:  PC_Wizzard replied 5 months ago.

I see payment failed for secure remote

Expert:  PC_Wizzard replied 5 months ago.

We can continue in the Q&A

Expert:  PC_Wizzard replied 5 months ago.

What operating system do u use?