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Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 36777
Experience:  Repairing computers for over 15 years
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I'm trying to underlined e a txt and get a thick black box

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I'm trying to underlined e a txt and get a thick black box around the area I'm trying to underlined. Very difficult to remove. How do I get rid of this feature
JA: What kind of computer do you have?
Customer: Tablet . Verizon Android version 8
JA: Have you installed any updates recently?
Customer: I think it does it automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: Scrolling problems

Hi there and welcome

Can you tell me which program you are doing this in?

Please let me know

Thank you

Richard and other Computer Hardware Specialists are ready to help you
Customer: replied 4 months ago.
It is a program by watchtower called watchtower library.
Customer: replied 4 months ago.
Are you still working on this?

Thank you

If you are on a windows computer, Click this link

Else for a Mac computer, Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
I downloaded it and it says this file cannot be opened

Can you restart the computer and try to open it please

Customer: replied 4 months ago.
Sorry for the delay on my part. I had to get in the shower. We are leaving soon

ok no problem, let me know when you have done the instructions please

or at another time if you are leaving now

Customer: replied 4 months ago.
We are leaving now. I'll contact this afternoon

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