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Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 17924
Experience:  CISCO certified computer and networking expert.
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Ihave a carrier hum whenever I use my magic. it also

Customer Question

Ihave a carrier hum whenever I use my magic jack. it also disconnects during either an incoming or outgoing call and the volume is very low
JA: What kind of computer do you have?
Customer: then magic jack is not connected to the computer it is connected directly into a modem
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: The magic jack itself is located in Israel not in the united states and I am presently in Israel myself the magic jack telephone number is(###) ###-####and my e mail address is***@******.***. I believe that this magic jack is about 2 years old
Submitted: 5 months ago.
Category: Computer Hardware
Expert:  Pete replied 5 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 5 months ago.

Have you tried disconnecting the house phone wiring from the telephone company service?

The phone wiring must be completely isolated from the phone company's wiring, otherwise you may get a humming sound.