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Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 17628
Experience:  CISCO certified computer and networking expert.
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MY SON CHANGED MY PHONE LINE OVER TO MAGIC AND MY PHONES

Customer Question

mY SON CHANGED MY PHONE LINE OVER TO MAGIC JACK AND MY PHONES HAVEN'T WORKED RIGHT SINCE
JA: How old is the phone?
Customer: MAYBE 7YRS OLD
JA: How long has this been going on? What troubleshooting have you tried?
Customer: JUST SINCE CHANGING PHONE COMPANIES
JA: Anything else you want the electronics expert to know before I connect you?
Customer: IS IT POSSIBLE THAT PROGRAMING IN MY PHONES FROM OLD COMPANY IS INTERFERING WITH MAGIC JACK?
Submitted: 4 months ago.
Category: Computer Hardware
Expert:  Pete replied 4 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 4 months ago.

What difficulties are you experiencing with your phone lines?

Customer: replied 4 months ago.
volume can't be turned up enough to hear the incoming caller
loud beeps when call waiting doesn't stop until caller gets voice mail
magic jack and this phone have so many of the same qualities that seem to be interfering with each other
Expert:  Pete replied 4 months ago.

Have all connections to your previous phone line been disconnected?

If not, you may experience these sorts of problems.

Customer: replied 4 months ago.
The Phone company says since I no longer have service with them that there is nothing they can do that their service should be off the phone if services are no longer being billed
Expert:  Pete replied 4 months ago.

Their services may be turned off, but if there is any physical connection at all between the MJ and your old phone line service then it can cause these problems.

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