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Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 17362
Experience:  CISCO certified computer and networking expert.
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After a year, just checked my computer/WD My Book Live

Customer Question

After a year, just checked my computer/WD My Book Live connection: not connected. When I tried to reinstall the driver using the supplied CD, I get error message 1603. Using Windows 7 on a HP.
Submitted: 6 months ago.
Category: Computer Hardware
Expert:  Pete replied 6 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 6 months ago.

How is your My Book Live connected to your computer?

Can you ping its IP address?

Customer: replied 6 months ago.
Just received response. Thank you. ***** is connected via Wi-Fi
Expert:  Pete replied 6 months ago.

Can you ping its IP address?

If not, try restarting your router and see if that helps?

Expert:  Pete replied 6 months ago.

Hi, just checking in on your question. How did things turn out for you?

Did restarting the router work for you?

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