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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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We can't logon onto my daughets account the screen flashes

Customer Question

we can't logon onto my daughets account the screen flashes black and then boots us out
JA: Have you tried having password ***** directions emailed to you?
Customer: no the password ***** ***** it works on one chrome book but not our new one
JA: Have you installed any updates recently?
Customer: how would I do that?
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just how do I run updates
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please explain the problem a bit more in detail.