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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 213
Experience:  Working to keep PC-type computers working since 1988.
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Not the computer. a hp office jet pro 6960 all in one

Customer Question

not the computer. a hp office jet pro 6960 all in one series. can not print any thing. it a new one,
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: SNPRC-1501-02.model #
JA: Have you installed any updates recently?
Customer: no just took it out of the box.
JA: Anything else you want the computer expert to know before I connect you?
Customer: we just want to know how to copy something.
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Lorenz Vauck replied 8 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if you already connected the printer to your computer?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck