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I have bluetooth paired a new logitech x300 speaker to my pc

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Hi there. I have bluetooth...
Hi there. I have bluetooth paired a new logitech x300 speaker to my pc running windows 7. It appears on the devices area. Logitech says it has no drivers, but my computer is having issues with not being able to install a driver. Then when I try to have it appear in my sounds area, it won't appear, so although it is paired, my computer doesnt register it as a speaker. Can you please help?
Submitted: 1 year ago.Category: Computer Hardware
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Answered in 47 minutes by:
12/31/2016
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago
Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 793
Experience: Networking, hardware, software, various OS's, Email Web and domain hosting, DNS
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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

We would have to do a remote session for me to be able to troubleshoot on your computer, and diagnose, and then potentially fix the issue.

Theres just no way i could go through the troubleshooting and having to describe each and every step....it woudl take literally hours and hours.

Not too mention any mistakes made would need to be fixed.

So....i can help but only in a remote session....its completely secure, and encrypted.

Let me know when your ready to continue.

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Customer reply replied 1 year ago
Hey there, sure thing. I just installed an updated generic driver and it's closer! No cigar though, so...
Customer reply replied 1 year ago
happy to have a remote connection. Just let me know next steps
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

accepting the proposed offer, and we can begin the remote connection

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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

sorry for the delay.....i didnt think you were going to respond. So i left. but im back now..

Ill hang around for the next 5 or 10 minutes.....its 10:30 at night here.

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Customer reply replied 1 year ago
I'm here! please dont leave me!!!!
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

im not

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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

is the Bluetooth BUIULT-in to the computer, or is it a USB dongle?

are you using a laptop or a desktop?

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Customer reply replied 1 year ago
sorry - do I need to pay an additional $41 for your support on top of the existing support that I paid for???? (that's a bit disappointing...). I respect what you do, however...
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

remote session is an additional charge....but we dont have to do it.

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Customer reply replied 1 year ago
Using a Macbook Air (laptop) with Windows 7 - the bluetooth is built in
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

What now?

MacBook with Windows 7?

Hows that? Are you running a virtual machine?

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Customer reply replied 1 year ago
Ok - thanks on the remote thing. I'm reasonably tech savvy - I managed to half fix the issue while I was waiting....
Customer reply replied 1 year ago
Yep - Mac with windows - it's a thing
Customer reply replied 1 year ago
No on virtual - you can now install windows onto a mac. Mac hardware, windows software
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

Well, thats why your having trouble.

Windows on a mac, YOu cant expect that to work perfectly

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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

I mean who makes the driver for the Mac hardware to work on windows OS?

Thast like......you need software vendors to make a whole new set of hardware drivers

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Customer reply replied 1 year ago
Worked so far - had it for 2 years! :)So, when I go to the device manager, when I did the generic bluetooth device upgrade, I was able to bring up a menu for services when I right click the logitech icon. That's super cool, and it gives me the option to click to listen to music and to forward VOIP calls to handsfree.
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

Well, what is the Bluetooth chip?

does it show up in the device manager? the bluetooth chip?

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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

So the bluetooth has been working.....but its this NEW speaker that wont show up in the PlayBack devices, as a bluetooth device?

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Customer reply replied 1 year ago
Bluetooth Radio? That has Apple Boradcom Built In bluetooth and Microsoft Bluetooth Enumerator.And yes on the above. I run a bluetooth keyboard and mouse. Correct - The problem is that it doesnt show in the playback devices
Customer reply replied 1 year ago
On the services I can see "Listen to music" as an option, but when I click it, it does nothing. When I click the Forward to VOIP it used to say connection issue... now (after a restart) it's doing the same as the Listen to Music link - nothing
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

Well this SPeaker is Bluetooth 2.1+EDR, which only came out in 2007

If yoru bluetooth chip on the mac hardware was manufactured BEFORE 2007.....it may not work properly

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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

keyboards and mice work because they are OLDER bluetooth technology, to work on ALL computers.

Speakers especially the newer ones.....arent so friendly

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Customer reply replied 1 year ago
OK - update! I have "bluetooth headphones" and "bluetooth headset" in my playback devices! But... they are diconnected, and when I click connect, it doesnt do anything
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

disconnected means its not paired.

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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

did you put the speaker in pairing mode?

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Customer reply replied 1 year ago
How can it not be paired? If it wasn't paired, it wouldnt appear as installed in the devices menu???
Customer reply replied 1 year ago
Of course!
Customer reply replied 1 year ago
It's paired. But I might repair it now that I've updated the bluetooth drivers
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

you should power off the speaker.

THen power it back on , and try the pair and connect again.

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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

Basically remove it form the computer and add it back in

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Customer reply replied 1 year ago
Already done - multiple times. I've worked in IT - I know the trick of turning off and on, and restarting. Thanks though
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

Oh i forgot....my magic wand back at home.

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Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

bluetooth devices WILL show up in the playback devices EVEN when not paired.

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Customer reply replied 1 year ago
Ok. As you said, it is late where you are - perhaps, given I'm so close, I will find my solution myself. Thank you for your help, but I'm sure I will work it out eventually.
Computer technician: Quiksilver07070, Computer Support Specialist replied 1 year ago

Peace!

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