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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 213
Experience:  Working to keep PC-type computers working since 1988.
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A new harddrive was recently put into my computer and

Customer Question

a new harddrive was recently put into my computer and accounts were transferred, where are my office products?
JA: What's the make/model of your device? How old is it?
Customer: hp-----21/2 years old It's a laptop, but I don't know the model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since the hard drive was installed last week
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  Quiksilver07070 replied 9 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 9 months ago.

Microsoft Office Products Software has to be REinstalled, when a new hard drive is used.


So, you need to get the Install Media that you used the FIRST time you installed MS office software.

Typically this is in the form of a DVD, but can also just be a download, or a .msi (microsoft install files) file.


Did YOU personally buy the software? Was it provided to you from your employer? Did the Office software come WITH the computer at the time you purchased the computer?