How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 207
Experience:  Working to keep PC-type computers working since 1988.
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I can not open Maxtor on a drive that was designated as M,

Customer Question

I can not open Maxtor on a drive that was designated as M
JA: What kind of computer do you have?
Customer: Hp with mic 10
JA: Have you installed any updates recently?
Customer: Well I haven't but updated are constantly coming in
JA: Anything else you want the computer expert to know before I connect you?
Customer: The Maxtor is one touch
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

How exactly is the drive connected to your windows 10 computer.. Is it a direct connection via a usb cable?

Or, is the Maxtor connected through a hub? Or through a router?

Also, when you go to your my computer window does the drive show up, and does it give you a specific error when you try to access it?

Thank you for your response,

Dustin S