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Cris, Support Specialist
Category: Computer Hardware
Satisfied Customers: 6358
Experience:  7 yrs in hardware experience with desktops to servers.
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My Logitech keyboard for my iPad is popping up with random

Customer Question

Hi Pearl. My Logitech keyboard for my iPad is popping up with random gs and xys and I can't manage to reset it. Any ideas? Thank you.
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: iPad mini. Yes. It has done this before.
JA: Have you installed any updates recently?
Customer: Yes. New iOS which I hate, but that's another story! 😒
JA: What confuses you?
Customer: My keyboard typing random gs and xy combinations is a trifle confusing
JA: Anything else you want the computer expert to know before I connect you?
Customer: That will do for now I think. Thank you.
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Cris replied 8 months ago.

Hi, thanks for using I am Cris. Please try to un-pair then repair your keyboard.

To un-pair a Bluetooth keyboard from an iPad or iPad mini:

  1. On your iPad or iPad mini, go to Settings > Bluetooth.

  2. Tap next to the keyboard name.

  3. Tap Forget this Device.

To pair a Bluetooth device with iPad or iPad mini:

Turn on the keyboard.

  1. Press the Bluetooth button to put the keyboard into discoverable mode for pairing.

  2. On your iPad or iPad mini, go to Settings > Bluetooth.

  3. Turn on Bluetooth.

  4. Tap the keyboard when it appears in the Devices list.

Expert:  Cris replied 8 months ago.

Let me know if you have any further questions. Please take the time to rate my service and submit.

Expert:  Cris replied 8 months ago.

How did you make out with my solution?

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