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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 207
Experience:  Working to keep PC-type computers working since 1988.
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I have a hp pavilion and i coppied pics from my old computer

Customer Question

i have a hp pavilion and i coppied pics from my old computer to a sandisk cruzer glide 16gb trying to install pics on micro 10 getting stoped at asking for password???David
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: helo pearl didyou see my problem??
JA: What kind of computer do you have?
Customer: hp pavilion 2015
JA: Have you installed any updates recently?
Customer: yes automaticly
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just want to find my old pics
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The micro 10 memory card (? I presume that's what your micro 10 is) must be secured somehow, if it asks for a password.

Or, you are trying to copy it encrypted, or password-protected.

How are you trying to copy the pics, please? if I don't know, I cannot advise you ideally as to what is going on... be warned: don't be hasty to enter and 'try' anything. It may end up encrypting irretrievably the only copy you have left at some future time.

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