How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 209
Experience:  Working to keep PC-type computers working since 1988.
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Nothing with the computer. My magicjack is hooked to the

Customer Question

nothing with the computer. My magicjack is hooked to the router. I can call out on the phone but I tried to call the phone and it says it's not in service.
JA: What's the make and model of your computer? And how long have you been using magicJack?
Customer: The computer is a Dell inspiron 1720. i just hooked the magicjack up today
JA: Have you installed any updates recently?
Customer: to the computer or magicjack?
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  Byron replied 9 months ago.

Hi. My name is***** try this:

Unplug your router for 60 seconds.

While it's unplugged, move the MagicJack cable to a different port on the router.

After the 60 seconds has gone by, plug the router back in and allow it 2 minutes

to fully start up.

Then let me have your MagicJack number and I'll call you from my Magic***** *****ne.

Expert:  Byron replied 9 months ago.

If I can get through calling MagicJack-to-MagicJack but you can't call your MagicJack using a cell phone or landline

it may be an issue with the carrier.

Related Computer Hardware Questions