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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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I bought an hp19 all in one monitor. I play on pogo com and

Customer Question

I bought an hp19 all in one monitor. I play on pogo com and it won't work on internet explorer or Microsoft program. what do I do
JA: What's the make/model of your device? How old is it?
Customer: hp 19. I bought it about a year ago from walmart
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have avg but they want me to the program. I am 58 and technologically stupid. I reset every day
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not that I know of. but, I have A serious sinus infection so I can barely speak or I would have called
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  John replied 11 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

To clarify you are trying to play pogo game in a web browser other than Edge and internet explorer am i correct ?

What is the message you get when you try to play it on Internet explorer?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Customer: replied 11 months ago.
Firefox is the only browser works on. It just goes blank. Windows 10.
Expert:  John replied 11 months ago.

Firefox is the best web browser to play online games.Are you currently using Firefox to play pogo games ?

Expert:  John replied 11 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.