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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 207
Experience:  Working to keep PC-type computers working since 1988.
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Windows 10 will not recognize my external hard drive, Dell,

Customer Question

Windows 10 will not recognize my external hard drive
JA: What kind of computer do you have?
Customer: Dell
JA: Have you installed any updates recently?
Customer: only windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer Hardware
Expert:  sjena1982 replied 8 months ago.
Hi , Welcome to Justanswer.com .It will be better and quick if I can access your computer remotely to fix the problem ..To do that please follow the below steps1)Please open the below link URL in browserhttp://www.justanswer.com/remotedesktop/join.aspx?Session=edc01220-530e-45fb-927f-c51fa60c1e2a2)Then click on I agree button at the bottom of the page .3)After that click on Download link to download a file and run it

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