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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer Hardware
Satisfied Customers: 590
Experience:  Product Developer at Computer Science Corporation
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The laptop is in aptio setup utility mode and I can't get

Customer Question

The laptop is in aptio setup utility mode and I can't get out
Submitted: 11 months ago.
Category: Computer Hardware
Customer: replied 11 months ago.
A tech from MSN remotely "cleaned" my computer and wanted me to buy service contract. I'm a poor student now my computer went Blue now in aptio start up mode I have important documents for tomorrow
Expert:  Bhavik Joshi replied 11 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 11 months ago.

1/ Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable
2/ Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable
3/ Select Save & Exit and press 'yes'
4/ Hold down the power button until the unit switches power off completely
5/ Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu
6/ Select 'Advanced Start Up' and wait until the recovery menu appears
7/ Select ' Advanced Options'
8/ Select 'System Restore' and select a date prior to when the problem occured

Customer: replied 11 months ago.
It's my laptop this is my phone
Customer: replied 11 months ago.
How can you remotely control my laptop when I can't turn it on
Expert:  Bhavik Joshi replied 11 months ago.

You must have received automated notification for remote screen sharing .You can Ignore it and follow above steps. This should help you.

Customer: replied 11 months ago.
I can't select boot just fast boot and it does nothing
Expert:  Bhavik Joshi replied 11 months ago.

Yes, You are right , I can not.

Expert:  Bhavik Joshi replied 11 months ago.

Fastboot in your laptop ?

Customer: replied 11 months ago.
There is "fast boot" which does nothing and "delete boot option" the others are shaded out
Expert:  Bhavik Joshi replied 11 months ago.

Can you take a picture of it and upload it here in this chat window ?

Customer: replied 11 months ago.
CSM is not lit up
Customer: replied 11 months ago.
Fast boot or delete boot option
Expert:  Bhavik Joshi replied 11 months ago.
  1. Boot your computer up and wait for it to boot into the Aptio Setup Utility.
  2. Once in the Aptio Setup Utility, navigate to the Security
  3. Expand the Secure Boot menu section and disable Secure Boot.
  4. Navigate to the Save & Exit tab, save your changes, exit the Aptio Setup Utility, restart your computer and wait for it to boot into the utility once again.
  5. Navigate to the Boot
  6. Disable Secure Boot and Fast Boot
  7. Enable CSM (Compatibility Support Module).
  8. Navigate to the Save & Exit tab, save your changes, exit
Customer: replied 11 months ago.
Hope. You can access the pic
Expert:  Bhavik Joshi replied 11 months ago.

You need to disable Fastboot first

Expert:  Bhavik Joshi replied 11 months ago.

and enable CSM

Customer: replied 11 months ago.
Deleted now it wants delete boot option
Customer: replied 11 months ago.
DISABLED (not deleted) but now the only thing lit up is delete option
Customer: replied 11 months ago.
How do I select CMC it is shaded
Customer: replied 11 months ago.
CSC
Customer: replied 11 months ago.
I mean CSM sorry this phone sucks
Expert:  Bhavik Joshi replied 11 months ago.

Just save those changes and exit and then try to boot again.

Customer: replied 11 months ago.
Now right back to main..it shuts down for a sec then opens to main
Expert:  Bhavik Joshi replied 11 months ago.

Please take photo of it again and send it to me.

Customer: replied 11 months ago.
Here
Customer: replied 11 months ago.
Only system date and system time selectable
Expert:  Bhavik Joshi replied 11 months ago.

Go to boot menu.

Expert:  Bhavik Joshi replied 11 months ago.
  1. navigate to the Security
  2. Expand the Secure Boot menu section and disable Secure Boot.
  3. Navigate to the Save & Exit tab, save your changes, exit the Aptio Setup Utility, restartyour computer and wait for it to boot into the utility once again.
  4. Navigate to the Boot
  5. Disable Secure Boot and Fast Boot
  6. Enable CSM (Compatibility Support Module).
  7. Navigate to the Save & Exit tab, save your changes, exit
Customer: replied 11 months ago.
Only FAST BOOT and Delete boot option selectable
Expert:  Bhavik Joshi replied 11 months ago.

Were you able to follow above steps ?

Customer: replied 11 months ago.
now back to main
Customer: replied 11 months ago.
Same
Expert:  Bhavik Joshi replied 11 months ago.

Even after completing all of the above steps ?

Customer: replied 11 months ago.
sir
Expert:  Bhavik Joshi replied 11 months ago.

You did all the 7 steps or just 3 ? first you need to navtigate to securty and then next time you need to go to Boot tab. Show me your boot screen .

Customer: replied 11 months ago.
Herlll
Expert:  Bhavik Joshi replied 11 months ago.
  • Hold down the power button until the unit switches power off completely
  • Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu
  • Select 'Advanced Start Up' and wait until the recovery menu appears
  • Select ' Advanced Options'
  • Select 'System Restore' and select a date prior to when the problem occured
Expert:  Bhavik Joshi replied 11 months ago.

Looks good ,Not try to go to windows recovery menu somehow .

Expert:  Bhavik Joshi replied 11 months ago.

I will be back in 10-15 mins.

Customer: replied 11 months ago.
It just says this
Customer: replied 11 months ago.
Now again
Customer: replied 11 months ago.
I have to stop this call soon I get up at 5 this does not seem to be working
Customer: replied 11 months ago.
can I cancel this please It's way past bed time here
Expert:  Bhavik Joshi replied 11 months ago.

We have removed faulty setting from it now , We just need to restore your computer. You can shut it down. We can continue with this tomorrow.

Customer: replied 11 months ago.
Thanks I have early morning then Try u tonorrow
Expert:  Bhavik Joshi replied 11 months ago.

Alright Bye .. See you. Please provide your rating to me .

We will continue tomorrow.

Customer: replied 11 months ago.
I'm still having issues I'm trying to save my documents to an external drive before I lose them but the blue screen continues to come back
Customer: replied 11 months ago.
Help please it is still apti setup utility
Customer: replied 11 months ago.
Hello