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Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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I lost password to backup plus, have never, no, no

Customer Question

i lost password ***** backup plus
JA: When did you last reset your username and password?
Customer: have never
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Kris Rodgers replied 1 year ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 1 year ago.

Is this western digital?

Customer: replied 12 months ago.
Kevin,
Thanks for your patience and persistence. I had emergency couldn't get back to you. Plus I am disabled and I use a voice recognition and it went down. My problem is a friend gave me a Seagate backup plus external hard drive, and it has bitlock on it. We don't know she set a password.
Expert:  Kris Rodgers replied 12 months ago.

Ok - it could be encrypted either with a TPM chip or a password.

Do you know the PC she used to add the encryption?

Customer: replied 12 months ago.
I'm not sure but I know it's an Apple laptop. I think it's a MacBook.
Expert:  Kris Rodgers replied 12 months ago.

Could I connect for a look?