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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 209
Experience:  Working to keep PC-type computers working since 1988.
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I put it on the shelf a couple of years ago, haven't touched

Customer Question

I put it on the shelf a couple of years ago, haven't touched it since. Now my go-to desktop took a crap. I got the gateway down off the shelf and hooked it all up. It works perfectly -- as long as I login as 'guest'. I can't remember the administrator password. How can I reset the system?
JA: Have you tried having password ***** directions emailed to you? Have you installed any updates recently?
Customer: I trashed windows as soon as I bought the machine. It's had Ubuntu Linux on it since I got it. I can't remember the password. What can I do to reset?
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know what it would be. . . .
Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Bhavik Joshi replied 10 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 10 months ago.

Please follow the steps shown in the attached document.

Expert:  Bhavik Joshi replied 10 months ago.

Here is the link of it.

Expert:  Bhavik Joshi replied 10 months ago.

Did this work for you ?