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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 207
Experience:  Working to keep PC-type computers working since 1988.
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A hOT BURN PROGRAM INSTALLED ONO MY NEW COMPUTER AND AN

Customer Question

A hOT BURN PROGRAM INSTALLED ONO MY NEW COMPUTER AND AN EXTERNAL oMEGA DISK BURNING MACHINE. I HAVE BEEN TRYING TO BURN CDS AND THE PROGRAM KEEPS TELLING ME THAT THERE IS NO DISK IN THE DISK DRIVE. i HAVE TRIED A FEW TYPES OF BLANK CDS AND IT STILL WON'T READ THEM SO I AM UNABLE TO CREATE THE CDS. I WOULD LOVE SOME HELP. THE BURNER IS QUITE OLD SO I DIDN'T KNOW IF THAT WAWS THE ISSUE. THANKS
JA: How much experience do you have with this particular machine?
Customer: I HAVE USED IT REGULARLY FOR MANY YEARS. BUT THE COMPUTER IS NEW
JA: Have you installed any updates recently?
Customer: I INSTALLED THE OMEGA PROGRAM FROM THE DISK I ORIGINIALLY HAD WHEN I BOUGHT THE MACHINE.....
JA: Anything else you want the computer expert to know before I connect you?
Customer: I THINK THAT IS ALL
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How old is the burner and how much it has been used till now before this problem occurred.

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