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I changed the batteries in my mouse, and now it will not

Customer Question
connect with my computer...
I changed the batteries in my mouse, and now it will not connect with my computer
Submitted: 1 year ago.Category: Computer Hardware
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Answered in 6 minutes by:
10/2/2016
Computer technician: Jennifer French, Technician replied 1 year ago
Jennifer French
Jennifer French, Technician
Category: Computer Hardware
Satisfied Customers: 134
Experience: Owner at Down Home Technical Solutions
Verified

Hello! My name is ***** ***** I will be assisting you with your mouse issue.

Have you tried restarting your Mac? If not, go ahead and do that and then try to use the mouse when it comes back up.

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Computer technician: Jennifer French, Technician replied 1 year ago

Did that resolve the issue?

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Customer reply replied 1 year ago
Restart did not work
Computer technician: GeekGal, Computer Support Specialist replied 1 year ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 1,466
Experience: MIS Degree & 15+ Years supporting Mac and Windows Desktops and Laptops,Printers, and other computer hardware
Verified

Hi there. My name is***** will be assisting you remotely today. Please click on the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=b1741135-5ec7-40eb-94dd-a459e0512a3e

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)

I'll then be connected.

Please let me know if you have any problems. Thank you!

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GeekGal
GeekGal
GeekGal, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 1,466
1,466 Satisfied Customers
Experience: MIS Degree & 15+ Years supporting Mac and Windows Desktops and Laptops,Printers, and other computer hardware

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