How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask GeekGal Your Own Question
GeekGal, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 1311
Experience:  MIS Degree & 15+ Years supporting Mac and Windows Desktops and Laptops,Printers, and other computer hardware
Type Your Computer Hardware Question Here...
GeekGal is online now
A new question is answered every 9 seconds

I changed the batteries in my mouse, and now it will not

Customer Question

I changed the batteries in my mouse, and now it will not connect with my computer
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  Jennifer French replied 9 months ago.

Hello! My name is ***** ***** I will be assisting you with your mouse issue.

Have you tried restarting your Mac? If not, go ahead and do that and then try to use the mouse when it comes back up.

Expert:  Jennifer French replied 9 months ago.

Did that resolve the issue?

Customer: replied 9 months ago.
Restart did not work
Expert:  GeekGal replied 9 months ago.

Hi there. My name is***** will be assisting you remotely today. Please click on the following link:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)

I'll then be connected.

Please let me know if you have any problems. Thank you!

Related Computer Hardware Questions