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Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you using Windows XP, Vista, 7, 8 or 10 on the affected computer?
May I connect remotely to troubleshoot the issue with you now?
Please reply back to me using the box below.
I see; may we go ahead with a quick remote session (NO extra charge), so I can troubleshoot the mouse for you?
Our remote session will be 100% secure, and will allow me to connect directly to your screen and check the mouse issue for you. You will be able to see exactly what I'm doing during the session. We have an A+ rating with the Better Business Bureau:
If you are still uncomfortable with a remote session however, no issues - please let me know and I'll open up your question to our other experts who can take this further.
No problem; I'll close this out for you now. Thank you anyway.