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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 207
Experience:  Working to keep PC-type computers working since 1988.
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My Logitech MX800 will not move cursor, Dell PC Mouse worked

Customer Question

My Logitech MX800 will not move cursor
JA: What kind of computer do you have?
Customer: Dell PC Mouse worked fine until 2 days ago
JA: Have you installed any updates recently?
Customer: Driver updates Internet network had to be changed following Comcast temporary problem
JA: Anything else you want the computer expert to know before I connect you?
Customer: My old mouse - not wireless - works fine
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  Bryan replied 9 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Are you using Windows XP, Vista, 7, 8 or 10 on the affected computer?

May I connect remotely to troubleshoot the issue with you now?

Please reply back to me using the box below.

Customer: replied 9 months ago.
Windows 10
Expert:  Bryan replied 9 months ago.

I see; may we go ahead with a quick remote session (NO extra charge), so I can troubleshoot the mouse for you?

Expert:  Bryan replied 9 months ago.

Our remote session will be 100% secure, and will allow me to connect directly to your screen and check the mouse issue for you. You will be able to see exactly what I'm doing during the session. We have an A+ rating with the Better Business Bureau:

If you are still uncomfortable with a remote session however, no issues - please let me know and I'll open up your question to our other experts who can take this further.

Customer: replied 9 months ago.
I have cancelled my membership. I have been scammed too many times to turn my computer over to anyone. THX for your help
Expert:  Bryan replied 9 months ago.

No problem; I'll close this out for you now. Thank you anyway.

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