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Shefin, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 5397
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I pruchased a new logitech keyboard because I had been

Customer Question

Hi Pearl.. I pruchased a new logitech keyboard because I had been unable to find another that was illuminated ( i am 71 and retired accountant. ) I am on Windows 10 platform.. I really need to use the number keyboard.. and it will not allow me to do that.. It also happened with my previous new microsoft keyboard.. I f you could help me I woukd be truly appreciative :)
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Dell all in one...a year old
JA: Have you installed any updates recently?
Customer: yes .. I install all updates that are offered.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nothing thank you this is my only issue
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Shefin replied 1 year ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

By default, the Num Lock on your keyboard is disabled each time Windows 10 boots up after a shutdown or restart.

Are you able to enable Numeric keypad by pressing the Num Lock key?

Thank you.