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Richard
Richard, Computer Specialist
Category: Computer Hardware
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Experience:  Repairing computers for over 15 years
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Installing C920 on Windows 10 Pro PC. Have downloaded

Customer Question

Installing C920 on Windows 10 Pro PC.
Have downloaded lws280.exe
After installation receive error message
Launcher_Main.exe has stopped working
Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you do the following please

Ignore the desktop shortcut created during the installation, open the containing program folder by going to This PC (press the windows key + E) then go to c:\Programs x64 to Logitech/LWS/Webcam Software and right-clicked on the Launcher_Main.exe file to open the pull-down options menu for this file. Click on "Troubleshoot compatibility" option. The Windows Troubleshooter will run (IMPORTANT: allow this process to complete) and offer 2 Troubleshooting Options. Select option #1 - "Try recommended settings." Then click the option given, to "Test the program".

When the test is completed, the question is asked, "Is the problem fixed?" Select the first option, "Yes, save these settings for this program."

Then try to use the standard icon

Let me know please how you go.

Customer: replied 10 months ago.
Have tried your suggestion. As a result Launcher_Main.exe comparability mode changed to Windows 7. Problem not fixed.
Expert:  Richard replied 10 months ago.

ok, can you review this video here and follow the steps listed to resolve this

https://www.youtube.com/watch?v=t9APK8H_kac

Let me know the results please

Customer: replied 10 months ago.
Thank you. The fixes mentioned in the video did not work. Sounds like it might be a Windows 10 issue. Found this on the Logitech web site.
Windows 10 Anniversary Edition Update Issue and Logitech Webcams
Dear Community Members,
Thank you for your inquiry. We are sorry that you’re experiencing an issue with your Logitech webcam.
We have discovered that this is linked to a change Microsoft made in the Windows 10 Anniversary Edition where support of compressed MJPG and H.264 streams for webcams was dropped.
Microsoft is working on an update to address the issue, but at this time we do not have an estimate for when it will be available. We will provide updates on this forum page as we learn more.
Update: multiple sources have confirmed with Microsoft that a fix for this issue will be delivered in September.

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