How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 207
Experience:  Working to keep PC-type computers working since 1988.
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

New Win10 laptop can't detect connected hdmi monitor, yet my

Customer Question

New Win10 laptop can't detect connected hdmi monitor, yet my other computers detect it fine.
There are no warning icons in device manager.
I've searched online but can't find an answer that works.
also, how do I remap my Fn key? (I already tried sharpkeys, but it can't see that key)
Submitted: 10 months ago.
Category: Computer Hardware
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you do the following please

Unplug the HDMI monitor as well as the actual plug on the monitor itself.

Then plug in the hdmi cable into the computer, then plug the other end into the monitor

Does it then show up?

Customer: replied 10 months ago.


Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

If you disconnect the monitor from the computer, do you see No Signal appear on the monitor?

Customer: replied 10 months ago.
says no signal in both cases
Customer: replied 10 months ago.
Customer: replied 10 months ago.
34;no signal" when connected.. and "Check signal cable" when not
Expert:  Richard replied 10 months ago.

ok, connect it to the computer

Right click on an empty section of the desktop, then select Display Settings.

How many screens are listed there?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
these were steps I'd done already
Expert:  Richard replied 10 months ago.

ok, click Detect, does another then show?

Customer: replied 10 months ago.
I already gave you that info
Expert:  Richard replied 10 months ago.

No, none of the steps I provided were specified by you as being done, but no problem, I am opting out of working with you further, you do not need to do anything, you will be contacted when another expert takes over.

Thank you

Customer: replied 10 months ago.


Please close this question.

Current expert refuses to participate on

Customer: replied 10 months ago.
Relist: Answer quality.
Customer: replied 10 months ago.
system is not letting me close this question.
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today.

If you still need help with this problem, may I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,

Customer: replied 10 months ago.
by chat
Expert:  Jason Jones replied 10 months ago.

Okay, another will continue with you. I offered the remote as a favor to you, being that you were having such difficulties.

Related Computer Hardware Questions