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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 9799
Experience:  Computer Technician
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Trying to hook up an external monitor to my hp to see if my

Customer Question

trying to hook up an external monitor to my hp to see if my hp screen is good
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: windows 10 HP envy23
JA: What troubleshooting have you tried?
Customer: This is my first thing that I'm doing
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Randy Computer Tech replied 1 year ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the brand and model of the external monitor?

Customer: replied 1 year ago.
Asking the same question as above. Last time I got busy and now I have some time to try again. This is an HP Envy23 All in one. Model no. 23-d027C
Expert:  Randy Computer Tech replied 1 year ago.

okay,I was wondering what type/model monitor you have?

What type cable are you using to connect the monitor to your HP Envy?

Customer: replied 1 year ago.
I am on a different computer because the HP screen is black but when I turn it on in the dark the black sort of lights up. Model no. 23-d027C
Expert:  Randy Computer Tech replied 1 year ago.

okay, What type cable are you using to connect the monitor to your HP Envy?

Customer: replied 1 year ago.
This is an all in one
Expert:  Randy Computer Tech replied 1 year ago.

okay, do you already have an external monitor to connect to the HP?

Customer: replied 1 year ago.
I had already plugged the usb port to the external monitor
Customer: replied 1 year ago.
no signal
Expert:  Randy Computer Tech replied 1 year ago.

okay, usually the usb monitor cable/adapter has to be installed.

Does the external monitor have an hdmi input or vga?

Customer: replied 1 year ago.
vga
Customer: replied 1 year ago.
its a vga cable with an usb/vga adapter attached
Expert:  Randy Computer Tech replied 1 year ago.

okay, the usb to vga adapter has drivers that have to be installed on the computer before it will work. Does any lights or sounds come from the computer when you power on?

Customer: replied 1 year ago.
no beep at all, just hear the fan running
Customer: replied 1 year ago.
No other lights that I am aware of. I tried resetting like holding power button down for 2 min. and also pressing the f10 key upon start up, in fact I tried every f key because I've restarted dozens of times.
Customer: replied 1 year ago.
Would removing and then reinstalling the RAM help? I can change parts but need guidance as to what should I replace first.
Expert:  Randy Computer Tech replied 1 year ago.

no, that will not help. You will need to test the display, the USB adapter is the only way to connect an external monitor on the HP Envy 23. There are no other monitor outputs.

I am searching to see if I can find a plug and play adapter that does not require drivers.

Customer: replied 1 year ago.
Ok
Expert:  Randy Computer Tech replied 1 year ago.

unfortunately, there are not any adapters that you can use that does not require installation. The only option will be to get it checked at a local repair shop.

Customer: replied 1 year ago.
Ok thanks for all your help.
Expert:  Randy Computer Tech replied 1 year ago.

your welcome!